Effective Date: 16-12-2025
Critical Care Hospitals (“we”, “our”, “us”) is committed to protecting the privacy and personal information of visitors, patients, and users of our website www.criticalcarehospitals.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP Act).
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
a. Personal Information
- Name
- Email address
- Phone number
- Uploaded files (such as forms, documents, or images submitted through the website)
We do not collect:
- Residential address
- Government-issued ID proofs
- Payment or financial information
b. Non-Personal Information
- Browser type and version
- Device information
- IP address (via analytics tools)
- Pages visited and time spent on the website
2. How We Collect Information
We collect information through:
- Website contact forms
- Admission or registration forms
- WhatsApp chat initiated by the user
- Uploaded documents submitted voluntarily
- Analytics and advertising tools
3. Purpose of Data Collection
We use the collected information for the following purposes:
- Responding to enquiries and requests
- Processing admissions or registrations
- Communicating hospital-related information
- Improving website functionality and user experience
- Marketing and advertising (non-sensitive, non-medical)
- Internal record keeping and administrative purposes
We do not sell, rent, or trade your personal information.
4. Third-Party Services
We may use third-party services that collect, monitor, and analyze website usage:
- Google Analytics – to understand website traffic and user behavior
- Google Ads – for advertising and remarketing
- Facebook / Meta Pixel – for ad performance tracking
These third parties have their own privacy policies governing the use of your data.
5. Cookies Policy
Our website may use cookies to:
- Enhance user experience
- Analyze website traffic
- Support advertising and marketing efforts
Cookies are small files stored on your device. You may choose to disable cookies through your browser settings; however, some website features may not function properly.
6. Data Security
We implement reasonable administrative and technical security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.
8. Children’s Privacy
Our website is intended for use by the general public. We do not knowingly collect personal data from children under the age of 18. If you believe that a child has provided us with personal information, please contact us immediately.
9. Legal Compliance
This Privacy Policy is governed by:
- Information Technology Act, 2000 (India)
- Digital Personal Data Protection Act (DPDP), India
We primarily serve users within India. GDPR compliance is applied only where legally required.
10. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent where applicable
Requests can be made by contacting us at the email address provided below.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:
Critical Care Hospitals
Guwahati, Assam, India
📧 info@criticalcarehospitals.in
This Privacy Policy is intended for general informational purposes and does not constitute legal advice.